Hotel MSSNGR is a leading provider of innovative onsite guest communication and upselling for luxury resort hotels globally

Watch a short introduction of our co-founder on what Hotel MSSNGR is all about:

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Why Hotel MSSNGR?

Boost onsite revenue by more than € 1,500 per guest and stay*

Cut daily communication effort by 70% to 90%

Increase guest engagement by focused and interest specific guest communication

Learn about your guest’s needs and behavior onsite with our analytics tools

Exclusively built for 4 and 5 ★ resort hotels

Eight innovative communication channels to choose from – native smart phone and tablet apps, digital signage, PDF generator and others

Powerful toolkit to further uplift your team’s efficiency – from restaurant table reservation to room service orders, activity bookings to kids club registration and others

Modular toolkit to fit every hotel’s needs

Serving many of the finest and most rewarded resorts worldwide since 2011

Think of Hotel MSSNGR as the channel manager for onsite guest communication

Our cloud based software tool enables hotels to communicate and connect directly with guests through communication channels, such as native smart phone and tablet apps, web apps, digital signage, in-room TV feeds and hotel newspapers. Powerful features as self-service bookings, guest chats or checkin/checkout services enhance the guest journey.

Hotel MSSNGR drastically boosts onsite revenue by more than € 1500 per guest per stay* through the promotion and sales of Spa treatments and activities, F&B offers, merchandise and in-house services. Intelligent algorithms reveal deep insights into the guest’s behavior. Content and bookings are managed in real time through Hotel MSSNGR’s content management system. Making repetitive tasks and unnecessary overhead obsolete, our clients consistently save 70-90% of their daily guest communication effort.

Hotel MSSNGR will generate onsite revenue larger than € 1,500 per guest and stay*.

Find out how to increase onsite revenue

4 in 1 - Hotel MSSNGR is an upselling, guest communication, team efficiency and guest analytics system for your hotel

infographic of daily spent time with Hotel MSSNGR

Hotel MSSNGR saves 70–90% of the hotel staff’s daily time on guest communication.

Learn more about how to boost team efficiency

Hotel MSSNGR's COVID-19 tool box helps hotels to reopen fast and efficient!

With our feature packed COVID-19 toolbox, Hotel MSSNGR supports hotels to quickly reopen and reclaim their position. Our COVID-19 tool box will enable to offer a fantastic service in an efficient way whilst maintaining all health standards to protect your guests and your staff.

Discover our COVID-19 tool box

Hotel MSSNGR upgrades guest satisfaction by providing eight innovative communication channels.

Discover Hotel MSSNGR’s guest touch points here

Save time and money

Using Hotel MSSNGR will increase the hotel’s guest communication efficiency, grow revenues and significantly reduce costs. Hotel MSSNGR saves 70–90% of the hotel staff’s daily time on guest communication. This is how Hotel MSSNGR improved processes at our customers so far:

Activities

Users

Minutes saved by hotel staff

picture of a desktop with the Hotel MSSNGR analytics screen

Want to understand your guests needs and desires? Hotel MSSNGR's analytics tool reveals the insights.

Discover how to understand guest behavior

A key architectural principle: A central content management system (CMS) for all onsite guest communication

Learn more about our CMS

Hotel MSSNGR is proud to serve these fine hotels and resorts and many more:

8 innovative communication channels

Hotel MSSNGR lets hoteliers choose among these guest communication channels. Some of them are visible to the hotel’s guests, some are not. Simply select the guest channels which fit perfectly for your guests and your property. Hotel MSSNGR will immediately enhance your communication efforts!

See the details!

Website Integration to integrate guest communication content into your existing website

Digital Signage in an interactive and a passive mode

Native Apps for iOS and Android devices

Newsletter API to integrate targeted guest communication content into your pre-arrival and marketing newsletters

Printable PDFs printable PDFs for your daily or weekly newsbulletin, spa and activity plans, restaurant menues, kids programmes - pixel perfect to your corporate design

In-room TV embedded into your existing TV system

Import/Export API to import and export any content

Web App one app for all devices

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Why do our customers use Hotel MSSNGR?

Co-Founder Konstantin Schlüter explains why Hotel MSSNGR’s customers use and benefit from our guest communication solution.

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*per guests who either performed min. 1 booking/reservation per stay via the Hotel MSSNGR native and web app of the hotel and/or via the hotel staff which used the Hotel MSSNGR back office booking engines to administer this booking. Avg stay was 8.6 days in 2020.