A few of the many reasons to use the Hotel MSSNGR communication suite
Hotels using Hotel MSSNGR hotels are very individual. And most of them have different problems to be solved. To help you understand how and where Hotel MSSNGR can help, below are some examples about how Hotel MSSNGR helps our customers to achieve their goals on improving their guest communication.
Frameworks and practical application
The Total Guest Value Series develops the management argument for value across the guest relationship. These companion publications help you apply it: assess how communication works today and consider how useful guest understanding can continue across stays. Each paper can be read independently. Start with The Total Guest Value Series – White Paper 2: The Digital Guest Economy for the wider strategic context.
The Hotel MSSNGR Guest Communication Matrix
A companion publication to The Total Guest Value Series. Guest communication becomes guest experience when integrated solutions and personal guidance work together. Your hotel needs both. Built on hundreds of conversations with hotels over the past decade, our interactive assessment helps you review your technology integration and guest relationship across one connected guest journey. See where you stand, identify what is missing and discuss your next steps with your Customer Success Manager or our sales team.
The Hotel MSSNGR Guest Vault
A companion publication to The Total Guest Value Series, currently in preparation. The paper examines how useful guest understanding can continue across stays, helping hotels move from stay focused transactions towards a lifetime guest relationship. It explores the operating requirements for recognising guests, maintaining relevant preferences and making remembered context useful in daily service.
Your success is our success
Hotel MSSNGR simply wouldn’t exist without our fantastic clients, their trust in our product and their continued support. A big thank you ? to all of you. Since our start in 2011 it is our most important goal to make you successful in your daily guest communication. Our dedicated Customer Success Team works very closely with our clients to develop and improve Hotel MSSNGR according to the specific needs of hoteliers and their teams. See in detail how we strive for your daily success!
The best of both worlds: personal support and self-service support
Only a very few of Hotel MSSNGR’s clients are 100% digital. Most combine personal and digital self-service in a very individual way. Based on Hotel MSSNGR’s modular approach, this is exactly what we support you with: To customize your guest communication to individually math your guests, your staff and your property.
Our Principles! - Why Hotel MSSNGR is different - and most importantly how it helps you
To have principles, a clear vision and a very focused product approach is what drives our entrepreneurial life. and of course Hotel MSSNGR is based on very defined principles as well. The major being, Hotel MSSNGR is made to improve your guest communication onsite. You, the hoteliers – and not technology – are the focus of what we do.
Our focus, are our clients : 4 and 5* resort hotels
Hotel MSSNGR is a niche product. This enables us to focus consistently on specific solutions for our clients. But there are different setups within this niche. Our cherry picking approach enables every user group to benefit enormously from our software.
What our clients say about Hotel MSSNGR
Listen in to find out how they work with us and how they enhanced their onsite guest communication by working with Hotel MSSNGR, using our 8 different communication channels
Hotel MSSNGR is proud to serve these fine hotels and resorts and many more:
We show you how to find the perfect
communication channels for your hotel
without adding any extra work at all!
We speak English, French and German!
Call us at +49 30 – 12 07 60 86
Rather prefer email?
Write us at sales@hotel-mssngr.com