Your success is our success
Hotel MSSNGR simply wouldn’t exist without our fantastic clients, their trust in our product and their continued support. A big thank you ? to all of you. Since our start in 2011 it is our most important goal to make you successful in your daily guest communication. Our dedicated Customer Success Team works very closely with our clients to develop and improve Hotel MSSNGR according to the specific needs of hoteliers and their teams. See in detail how we strive for your daily success!
The best of both worlds: personal support and self-service support
Depending on the issue and urgency we are all hybrid customers. The same goes for our support pattern. Truly complex issues require a human support agent – but they can take time to resolve. Smaller, but often urgent problems can be dealt with yourself. And best of all, issues should not arise at all. Hotel MSSNGR‘s support and customer success specialists have taken a triple approach to ensure you get the perfect support you need.
Our proactive onboarding explains all the details of our Data Management Hub. Divided into different tours, it allows all team members to learn at their own pace and scope. A huge library of videos and articles in our support section allows you to find what your are looking for 24/7. And if you want and/or need, our team of customer success managers is at your side to help you with detailed instructions.
As close and often as you want
We want to serve you even better tomorrow! That‘s why we like to listen to you and understand your needs. Recurring jour fixes have been established for numerous clients in order to discuss your needs, understand your use cases and discuss possible solutions. We are happy to include you in this very personal forum of support. Of course, we will take full care of your availabilities and time constraints.
In contrast to others, support and customer success management at Hotel MSSNGR are not profit centers. That‘s why we NEVER charge for support. On the contrary, we value support as one of the most important ways to listen to our clients. And to successfully continue our never ending ambition to help you further improve your daily guest communication.
Pleased to meet you
Despite being a fully digital company, Hotel MSSNGR is very keen to get in touch with you. That is why we visit our clients regularly. In this way, we conduct onsite trainings, understand the local use of the product, and help our clients improve the use and productivity of their Hotel MSSNGR services.
How to get started
Getting started with Hotel MSSNGR is easy. And well supported from the beginning. After being introduced to our customer success team, they take your hand and guide you through our setup and onboarding process. Within a few days, all our services are ready for use and your team will benefit largely right from the start.