Why Hotel MSSNGR is different - and most importantly how it helps you
Single source of data
We believe in the school of Design Thinking. In a nutshell, one of the most important dogmas is to discover and understand the user’s problem instead of solving it first. After speaking with many of the most experienced and innovative GMs and CEOs in the hospitality industry, we are certain that simply adding additional guest communication channels without relying on a systematic approach is not the solution. This is why we invented the Hotel MSSNGR single entry Data Management Hub, our only data source.
We see ourselves as a service provider. For this reason, all our products are available as white label products. Your guest communication should take place in your own communication channels. Your guests will not see advertisements (unless you decide so) or competitors. It’s all yours and Hotel MSSNGR is at your service.
Change for the better
Yes, your processes need to change to take full advantage of Hotel MSSNGR’s new approach to onsite guest communication. This is a change to the better! More efficient processes. Happier teams. Less errors. More time for your guests. Better graphics quality.
So, yes, you need to change through small improvements that lead to big returns. Our Customer Success Team will accompany you on this path. Don‘t worry, just take on new frontiers for the better.
Better AND easier guest communication
Do not compromise when communication with your guests. At least if you are using Hotel MSSNGR. Better communication by offering more guest channels and features for your guests often means more work for the hotel team. Not so with Hotel MSSNGR! Our system enables you to use all the benefits of modern guest communication with up to eight communication channels and at the same time to enormously reduce and simplify the work for your team. Trust us – test us!
Login or no login?
Both are possible, both make sense. Would you like to limit the use of your Hotel MSSNGR app (or part of it) to onsite guests? Or to registered users? Then switch on our login feature, which simply connects to your existing login system via OAuth. Alternatively, use social media logins to authenticate your users. Most Hotel MSSNGR clients provide an open app to invite as many users as possible – some booking features may then only be accessible after logging in.
Do I need a native app?
The very short answer is YES, native apps still make a lot of sense. And that’s exactly why they are an important guest communication channel that we offer. Among seven others. In terms of performance powerful native apps beat progressive web apps. Their UX is superior and due to OS specific elements used by large segments of the users. Certain features such as offline availability and the reception of push messages are rather difficult to replicate in browser-based apps. And when a guest installs your app on their smart phone’s home screen, that’s one of the best marketing gains you can make. And no, nobody installs website URLs as app icons on their phone’s home screen (at least nobody we know).
You decide or please do cherry pick
At Hotel MSSNGR we want to serve and support you and your team. For this reason, we recommend you do “cherry picking”. Simply chose the communication channels and features from our modular product basket that suit your guests, your property and your team. You are the hotelier, you know best. And we are happy to support you in your choice.
API driven - our integrations and approach
Hotel MSSNGR is an open house. Our software architecture is API driven from the ground up. We offer our interface for exporting and importing data to any third party system. Since all of our products use the API themselves, you can be sure that our API is well maintained and documented.
Although our team has strong convictions, we are simple with two things: What content you put into the Hotel MSSNGR Data Management Hub and what channels you prefer to use (see other posts on the latter topic on this page). Please feel invited to feed any type of content into Hotel MSSNGR that you think will be of value to your guests. We take almost all file types like videos, texts, documents, audio files. You know your guests, your property best – and Hotel MSSNGR proudly supports you in communicating the right content in almost every imaginable way.
Cloud based and SaaS
Hotel MSSNGR is cloud based (as any modern software probably should be). No local installations. No updates. A browser based website is your CMS. Accessible from anywhere in the world. No backups required. As with all modern software as a service products (SaaS) we take care of all the nasty software admin tasks. Tell your IT department and they will answer with a smile.
Since we are content agnostic, we are also channel agnostic. This means that you, the hoteliers, decide which guest communication channels make the most sense for your guests, your team and your property. We support any choice of our eight communication channels. We are happy to give our advice on what makes the most sense for you, but only if you want to.
BYOD stands for “bring your own device”. Whenever possible, you should use your guests’ personal devices as the platform to communicate with. Why?