Hello! Hello!
Hotel MSSNGR is all about guest communication. Pre-stay and on-site. And our Message Center is at the very core of this. It is where you send messages to your guests. Welcome to our hotel! Your spa treatment is confirmed! Cocktails with the Hotel General Manager in 15 minutes in the lobby! Send 1-to-1 direct messages. Initiate automatic dynamic messaging. Reach guests based on their geo position! Endless customization options for the best communication experience for your guests.
Sh** up! Cancel the noise
Inside your hotel’s own app, the conversation stays exactly where it belongs: between you and the guest. No ads, no algorithms, no outside noise 🤫 You communicate in a clean, focused environment built for stays, not scrolling. Messages are relevant, timely, and contextual — arrival info, schedule changes, last-minute updates — without competing notifications pulling attention away. The result is higher read rates, clearer responses, and a calmer, more controlled guest dialogue. The opposite of social media. Deliberately.
Thank you for reminding me!
Automatic reminders make sure guests never miss what they were looking forward to. A spa slot in the afternoon, yoga at sunrise, wine tasting at six — the right nudge arrives at the right moment ⏰ Guests can relax and stay present, without checking schedules or asking again. You reduce manual follow-ups, increase participation in activities, and create a stay that feels effortless and well-orchestrated.
Automation does the job!
Set it once and let automation do the work. Auto-campaigns send the right message to the right guests at the right time — promoting a last available table at fine dining, open spa slots this afternoon, or tomorrow’s activities 💡 Rules define the target group and timing, and messages go out automatically, today or weeks ahead. You fill capacity faster, reduce manual effort, and turn availability into revenue without chasing guests.
Where ever you are
Send messages that match where your guests actually are. With geo-targeting, you reach only guests on-site, nearby, or even potential visitors in the area planning a weekend stay 📍 An in-house offer goes to in-house guests, a last-minute dinner invite to those close by, and a stay promotion to those not yet on property. No wasted messages. Just relevant communication, delivered exactly where it makes sense.
Single inbox
All guest conversations come together in one inbox inside the Hotel MSSNGR back office. Your team works jointly on requests, assigns conversations, and keeps full context without switching tools. Built-in analytics show open and click rates, so you can optimize timing, content, and target groups based on what actually works 📊 Less coordination effort, better responses, and measurably stronger guest communication.
Push it!
When a message truly matters, push it. Important updates appear directly on the guest’s lock and home screen, impossible to miss 📲 Perfect for time-sensitive information, last-minute changes, or offers that need immediate attention. You reach guests instantly, without relying on them to open an app or scroll a feed. Clear, direct, and effective — exactly when timing counts.
The fact sheet
Hotel MSSNGR is proud to serve these fine hotels and resorts and many more:
We show you how to find the perfect
communication channels for your hotel
without adding any extra work at all!
We speak English, French and German!
Call us at +49 30 – 12 07 60 86
Rather prefer email?
Write us at sales@hotel-mssngr.com