Let's chat!

Chat is the dominant way to communicate at times. Why not so at your hotel? Hotel MSSNGR offers an app-integrated chat solution, while also being available via Whatsapp. Presenting both, human and AI powered communication to optimize team efficiency and guest satisfaction. Unmatched response and conversion rates will quickly make chat your preferred communication channel to serve your guests. If the time is up for chat. And if not, Hotel MSSNGR’s other 7 communication channels plus most important – face to face conversation will get the message across.

Chat is the way to go

Chat is the way to go when a quick question shouldn’t turn into a call, or when a message is easier than a visit to reception. With Hotel MSSNGR, chat is there when it makes sense — not forced, not intrusive. Guests choose to message you at the right moment, from their own device, in their own time. You answer when it fits your operation. Fewer interruptions, clearer requests, and conversations that actually help instead of distract.

Don't repeat yourself

Only humans can do this!

Across all platforms

Single inbox

Conversion is everything

The fact sheet

  • Unified inbox for all guest messages across channels
  • Direct messaging inside your hotel’s own app, without external noise
  • Push notifications for urgent, time-sensitive communication
  • Automatic reminders for activities, events, and appointments
  • Rule-based auto-campaigns to promote dining, spa, and last-minute availability
  • Geo-targeted messages for on-site, nearby, or off-property guests
  • Full visibility and control over conversations, timing, and recipients

    • Test it!

    See how it works in real life, not just in theory. Click through a live example and experience the flow from a parent’s perspective. Takes a minute. Saves you hours later.

    Try our Kids Club registration!

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    We show you how to find the perfect
    communication channels for your hotel
    without adding any extra work at all!

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    Need immediate information?‬

    We speak English, French and German!
    Call us at +49 30 – 12 07 60 86
    Rather prefer email?
    Write us at sales@hotel-mssngr.com

    Call us now!