The best of both worlds: personal support and self-service support
Depending on the issue and urgency we are all hybrid customers. The same goes for our support pattern. Truly complex issues require a human support agent – but they can take time to resolve. Smaller, but often urgent problems can be dealt with yourself. And best of all, issues should not arise at all. Hotel MSSNGR‘s support and customer success specialists have taken a triple approach to ensure you get the perfect support you need.
Our proactive onboarding explains all the details of our content hub. Divided into different tours, it allows all team members to learn at their own pace and scope. A huge library of videos and articles in our support section allows you to find what your are looking for 24/7. And if you want and/or need, our team of customer success managers is at your side to help you with detailed instructions.