Best of both: personal and self-serve support
Depending on the issue and the urgency we are all hybrid customers. The same is true for our support pattern. Really complex issues require a human support agent – but might take some time to be solved. Smaller but often urgent issues can be self-served. And best of all, issues should not appear at all. Hotel MSSNGR‘s support and customer success specialists set up a three fold approach for you to get the perfect support you need.
Our proactive onboarding explains all details of our content hub in detail. Separated in different tours enables all team members to learn at their own pace and scope. A huge library of videos and articles in our support section enables to find yourself what your are looking for 24/7. And if you want and/or need, there‘s our team of customer success managers available to help you with detailed and empathic instructions.