Why Hotel MSSNGR is different - and most importantly how it helps you

Single source of data

We believe in the school of Design Thinking. In a nutshell, one of the most important dogmas is to discover and understand the user’s problem instead of solving it first. After speaking with many of the most experienced and innovative GMs and CEOs in the hospitality industry, we are certain that simply adding additional guest communication channels without relying on a systematic approach is not the solution. This is why we invented the Hotel MSSNGR single entry content hub, our only data source.

Change for the better

Yes, your processes need to change to take full advantage of Hotel MSSNGR’s new approach to onsite guest communication. This is a change to the better! More efficient processes. Happier teams. Less errors. More time for your guests. Better graphics quality.

So, yes, you need to change through small improvements that lead to big returns. Our Customer Success Team will accompany you on this path. Don‘t worry, just take on new frontiers for the better.

Login or no login?

Both are possible, both make sense. Would you like to limit the use of your Hotel MSSNGR app (or part of it) to onsite guests? Or to registered users? Then switch on our login feature, which simply connects to your existing login system via OAuth. Alternatively, use social media logins to authenticate your users. Most Hotel MSSNGR clients provide an open app to invite as many users as possible – some booking features may then only be accessible after logging in.

You decide or please do cherry pick

At Hotel MSSNGR we want to serve and support you and your team. For this reason, we recommend you do “cherry picking”. Simply chose the communication channels and features from our modular product basket that suit your guests, your property and your team. You are the hotelier, you know best. And we are happy to support you in your choice.

Content agnostic

Although our team has strong convictions, we are simple with two things: What content you put into the Hotel MSSNGR CMS and what channels you prefer to use (see other posts on the latter topic on this page). Please feel invited to feed any type of content into Hotel MSSNGR that you think will be of value to your guests. We take almost all file types like videos, texts, documents, audio files. You know your guests, your property best – and Hotel MSSNGR proudly supports you in communicating the right content in almost every imaginable way.

Channel agnostic

Since we are content agnostic, we are also channel agnostic. This means that you, the hoteliers, decide which guest communication channels make the most sense for your guests, your team and your property. We support any choice of our eight communication channels. We are happy to give our advice on what makes the most sense for you, but only if you want to.